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The CIPD 2009 Learning and Development survey includes some worrying results concerning the roll out of new IT systems and the impact on people.
According to the survey:
- 25% of respondents say they are not involved or consulted at all in the roll-out of new IT systems
- 89% feel that the implications for learning, training and development are not adequately taken into account when changes to IT infrastructures are planned.
I find this a staggering indictment of the level of communication between IT and the HR teams.
These figures clearly show that IT in many organisations is still regarded as “something different”.
IT is not different, it is just a means to an end, not an end it itself. All IT change programs are business change programs and should ensure that the complete impact of the change is taken into account in the planning.
There is a clear message from HR to IT, please think of the people who will use the system, not just the technology!
Ginny Leppenwell – Head of People & Learning – Itica Consulting – September 2009